[     Services listing ](/solutions/service-solutions "  Services listing")



 

 

 

### All our Service Solutions are designed to provide our clients with the technical and practical assistance to maximise plant efficiency and availability while reducing operating costs and enhancing working life:

Our onshore offering **HUBGRADE™** includes:

- 24/7 process and technology support
- Remote technical support through regional and international onshore support teams
- Remote data analysis
- Membrane autopsy, clean and characterisation
- OPEX reviews

**HUBGRADE™** : a comprehensive set of digital solutions

Veolia is the only company in the world that can combine 160 years of water treatment expertise, process knowledge, services, and a wide range of national and international references into one package of digital solutions.

**HUBGRADE™** is composed of three complementary components:



 

 

 



 

 

### Brochures

    [View our brochures](/resources/brochures)

    [View our videos](/resources/videos)

    [View our case studies / reference list](/resources/case-studies-reference-list)

 

 

 





 

 





    [Contact the team](/contact-our-service-solutions-team)

 



 

 





 

 

 

 







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### VEOLIA DELIVERS THREE INNOVATIVE SERVICES



 

 

 

 



 

 





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 Hubgrade Essential 

 ### A customer portal for remote monitoring and reporting 

    ![](/sites/g/files/dvc3331/files/styles/crop_freeform/public/image/2021/05/RGB_HUBGRADE_ESSENTIAL.png.webp?itok=aP5LM-1q)   



### with a complete overview of all your data 

###  

### KEY FEATURES: 

- **Real-time** remote monitoring of equipment data
- **Dynamic** alarm management
- **Event** notification, e.g. outstanding maintenance
- **Automatic** report generation
- **Information** on service contracts / reports
- **Archive** of all service and sales orders
- **Access** to equipment documentation,
- **Performance** document, calibration certificates, O&M manuals, parts lists and training videos.

### ADDED VALUE:

- **Improvement** of preventive maintenance
- Through dynamic **alarm management**
- **Access** to data from multiple sites via a single point of entry
- **24/7** managed service
- **Convenience**, transparency and simplified operations



 

 

 

 

 

 





 



 Hubgrade Performance

 ### A data driven performance optimization tool, predictive 

    ![](/sites/g/files/dvc3331/files/styles/crop_freeform/public/image/2021/05/RGB_HUBGRADE_PERFORMANCE.png.webp?itok=Ip5x2Txh)   



### and prescriptive analytics and recommendations

## KEY FEATURES

- **Key operational** information overview in form of dashboard
- **Analysis** of a plant’s operational and financial performance
- Global **benchmarks** to compare performance across different sites
- Scenario **planning** as a basis

## ADDED VALUE

- A **dashboard** for managers, operators and engineers, to make informed business decisions
- Simple overview over **key performance indicators**
- Continuous **optimisation** of the operation
- **Predictive maintenance**
- Global **benchmarking** to apply successes throughout various sites



 

 

 

 

 

 





 



 Hubgrade Assist

 ### Access to Veolia's process experts for readily accessible assistance 

    ![](/sites/g/files/dvc3331/files/image/2021/05/RGB_HUBGRADE_ASSIST.png)   



###  

**KEY FEATURES**

- **Network** of Veolia experts to support operations
- **Advice** in a timely manner, enabled by data
- A **communication** platform
- **Community management** where operators can **Communicate** and share knowledge with other **Operators** and Veolia process engineers
- **Online** training platform

**ADDED VALUE**

- Operators can request **support** from Veolia (site visit, online assistance for maintenance service, troubleshooting, emergency support)
- **Risk mitigation** to address your challenges (compliance, plant shutdown, etc.)
- **Peace of mind** for the operation team
- Continued **learning and sharing** of experience