All our Service Solutions are designed to provide our clients with the technical and practical assistance to maximise plant efficiency and availability while reducing operating costs and enhancing working life:
Our onshore offering HUBGRADE™ includes:
- 24/7 process and technology support
- Remote technical support through regional and international onshore support teams
- Remote data analysis
- Membrane autopsy, clean and characterisation
- OPEX reviews
HUBGRADE™ : a comprehensive set of digital solutions
Veolia is the only company in the world that can combine 160 years of water treatment expertise, process knowledge, services, and a wide range of national and international references into one package of digital solutions.
HUBGRADE™ is composed of three complementary components:
VEOLIA WATER TECHNOLOGIES DELIVERS THREE INNOVATIVE SERVICES
A customer portal for remote monitoring and reporting
with a complete overview of all your data
KEY FEATURES:
- Real-time remote monitoring of equipment data
- Dynamic alarm management
- Event notification, e.g. outstanding maintenance
- Automatic report generation
- Information on service contracts / reports
- Archive of all service and sales orders
- Access to equipment documentation,
- Performance document, calibration certificates, O&M manuals, parts lists and training videos.
ADDED VALUE:
- Improvement of preventive maintenance
- Through dynamic alarm management
- Access to data from multiple sites via a single point of entry
- 24/7 managed service
- Convenience, transparency and simplified operations
A data driven performance optimization tool, predictive
and prescriptive analytics and recommendations
KEY FEATURES
- Key operational information overview in form of dashboard
- Analysis of a plant’s operational and financial performance
- Global benchmarks to compare performance across different sites
- Scenario planning as a basis
ADDED VALUE
- A dashboard for managers, operators and engineers, to make informed business decisions
- Simple overview over key performance indicators
- Continuous optimisation of the operation
- Predictive maintenance
- Global benchmarking to apply successes throughout various sites
Access to Veolia's process experts for readily accessible assistance
KEY FEATURES
- Network of Veolia experts to support operations
- Advice in a timely manner, enabled by data
- A communication platform
- Community management where operators can Communicate and share knowledge with other Operators and Veolia process engineers
- Online training platform
ADDED VALUE
- Operators can request support from Veolia (site visit, online assistance for maintenance service, troubleshooting, emergency support)
- Risk mitigation to address your challenges (compliance, plant shutdown, etc.)
- Peace of mind for the operation team
- Continued learning and sharing of experience